Woman and granddaughter kicked out of hotel after posting online review during their stay
Georgia hotel made headlines for evicting a guest who wrote a negative review in the middle of a 3 night stay. According to a report by National PostSusan Leger, 63, logged into Hotels.com on her first night at the Baymont Inn and Suites in Helen, Ga., Late last month. Soon after, she and her 6-year-old granddaughter were asked to leave.
Leger told reporters she was in her pajamas and relaxing in her hotel room when she received an email from Hotels.com asking her to review her experience at the Baymont. She obeyed, giving the establishment three out of five stars. The website asked, “What happened? “” And Léger replied, “Dilapidated. The swimming pool is not open. The toilet does not flush properly. The seven-word review was posted online immediately and Leger said that at 8:40 p.m. hotel manager Danny Vyas called her angrily asking her to leave.
“This guy is on my cell phone ranting at me, and he said he’s kicking me out,” Léger told local NBC News affiliate 11Alive. “He called the police and I have to leave the room. And then I hear, literally, ‘bam, bam, bam!'”
Helen’s police department came to make sure Leger was leaving as the hotel manager wanted. They told Léger that it was perfectly legal for Vyas to kick a guest out in a situation like this, but Léger was amazed that they actually did. She remembers asking, “They can really fire me in the middle of the night, from a hotel for giving a review of three and five? And he said, ‘Yes, ma’am. It’s in the law.’ It was scary. It’s just awful. “
Reporters obtained a police report that said Leger and his granddaughter were fired from the Baymont because “Leger gave the motel a bad review.” However, the police allegedly helped her move him to a room in another nearby hotel. She stayed at the Fairfield Hotel and it is not clear if she wrote a review of her stay there.
Now Leger is furious that on top of everything else she is being denied reimbursement for her stay at the Baymont. She said she requested a refund through Hotels.com and got a response stating, “Unfortunately, we were unable to contact the property and will be required to adhere to the terms and conditions of the booking which state that refunds will not be accepted. are not allowed. “
A recording of a 911 call made from the hotel that night would have shown that Vyas told the dispatcher that he would reimburse Leger. Additionally, he told reporters at 11Alive that he decided to kick Leger out because she had not approached him, or his staff, with any of his complaints, but instead sent them straight to the internet. However, he later told the Post that he actually kicked them out because Léger filed too many complaints. As for Léger, she simply advises travelers not to leave a review until their stay is over.