Latest examples of the expansion of the Champagne branch of the National Bank Fisher | Job
Champaign – After deciding it was time to open a new full-service branch in Champaign, Fisher National Bank officials found a location and approved the preliminary plan.
However, a coronavirus pandemic erupted before embarking on a project at 3105 S. Staley Road in Champaign, changing customer service options for many businesses, including banks.
Ryan Heiser, President and CEO of the Community, said, “We have had many conversations within the company deciding to move on in these uncertain times. We asked what would be the future consumer trends and the coming pandemic. I was wondering how to change the face to face interaction of. “
After careful consideration, the plan to move the building forward was approved.
“In the end, we decided we were in the customer service industry. We can do a lot of things on the internet and on the phone, but we know it’s best to have a face-to-face conversation. In the long run, that’s always the answer. It will be. “
A two-story, 9,000 square foot, $ 2.5 million building opened in August. This includes offices, counters, lobbies, mortgage centers, drive-thru and meeting rooms.
“I am really excited to be in Champaign. I am very happy with the location and love the new building, ”said Heiser, who has worked at the bank since 2006.
The Fisher National Bank opened in downtown Fisher on November 18, 1955. In September 2000, the bank opened a new 4,000 square foot facility in Fisher and only two years later opened its first branch. in a Mahomet convenience store. June 2006, Mahomet’s 1501 E. Oak St. A full-service facility opened.
In November 2012, FNB Mortgage Solutions opened at the corner of Neil Street and St. Mary’s Road in Champaign. Lenders at this establishment can make all kinds of loans, but their primary focus is on mortgages and work directly with clients and real estate agents to purchase a home.
“We thought it was time to move to Champaign, which has full-service facilities, and expand our business from mortgages to business loans and term deposits,” said Heiser. “We continue to grow, and I think a lot of it has to do with treating people appropriately and understanding the needs of small business owners.”
“Since its inception, we have provided the community with financial resources for growth and prosperity,” said Mike Estes, president of FNB, who joined the bank in 1975. Lending decisions are made here and are fast. “
Instead of hiring an outside company to manage a new project from start to finish, a team of board members and leaders did a lot of work.
“We’re also focusing on the other features that are out there,” Heiser said. “We looked at features like exteriors and gutters and incorporated many of those features into the building based on our neighborhood. “
The new branch has 15 employees, some of whom have been promoted, including new employees. Kyle McFarland is the Institutional Vice President and Director of Commercial Lending, and Carla McFarland is the Branch Manager.
“Kyle spent time at our other facility and started running. Carla has been with us for 18 years and has become a champagne kingpin throughout her experience, ”said Heiser. I did. “She knows our business from start to finish. “
Heiser admits that opening a new facility during a pandemic has its drawbacks. Construction costs have gone up and some customers are still paying attention to too many interactions.
“It’s a weird concept for a pandemic to happen, we adhere to all social distancing rules and we still want everyone to see our new facility,” he said. “I know I’m not ready to come to the store just yet, but in the future it will be time to be more comfortable, but when they talk to small business owners, they like a lot of faces. Face-to-face conversations and much of our business is built on trust.
“It is good to meet with small business owners in person, as it can be difficult to interpret messages by email or over the phone. You can read each other’s body language and build good relationships and trust. This is what drives our business. “
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