Hotel calls police on grandmother after bad review in Helen, Ga

A grandmother and granddaughter were evicted from the Baymont Inn & Suites in Helen after responding to an email asking them how the room was.

HELEN, GA – The hotels.com email seemed pretty innocent. ” How’s your bedroom ? “

Susan Leger’s response would result in her eviction from the Baymont Inn & Suites by police order.

Leger had given the hotel three stars out of five. Hotels.com then asked, “What happened? Leger replied that the hotel was “run down. The swimming pool is not open. The toilet does not flush properly.

Then, at 8:40 p.m., his cell phone rang. It was the manager of the hotel.

11Alive’s The Reveal’s chief investigator, Brendan Keefe, speaks about this case tonight on 11Alive at 11am.

“This guy is on my cell phone ranting at me, and he said he’s kicked me out,” Léger told 11Alive chief investigator Brendan Keefe. “He called the police and I have to leave the room,” she added.

The 63-year-old grandmother and six-year-old granddaughter were already in their pajamas on the first night of what was to be a three-night stay. “And then I hear, literally, bam, bam, bam! “

He was an officer from the Helen Police Department.

“Can they really fire me in the middle of the night from a hotel for giving a three and five review?” Leger asked the policeman. “And he said, ‘Yes, ma’am. It’s in the law. It was scary. It’s just awful, ”Léger said.

The police report obtained through an open file request shows that there was only one ground for deportation. “Leger gave the motel a bad review,” Constable William Barrett wrote.

The officer helped them find another room at the nearby Fairfield Hotel.

During the 911 call, the Baymont manager can be heard telling the dispatcher, “We are preparing to reimburse as they have verified the room is dirty and the place is run down.” “

Hotel manager Danny Vyas told us that was not the reason. “No no No. Because at the end of the 911 call, I said she wasn’t happy with the room. That’s why we had to let her go,” Vyas said.

We tried several times to get an interview with the hotel manager. He finally agreed after we contacted the franchisee.

During a phone call in September, Vyas told us the problem was that Leger never reported the issues to him or his staff. “We can fix this, can’t we? If you let us know. But she never let us know anything, ”he said in the recorded conversation.

During our on-camera interview in November, Vyas said the opposite had happened and multiple complaints were the real reasons Leger and his granddaughter were forced to leave. “They called me at least ten-eleven times in maybe an hour. The sink is not working. All is not going well, ”he said.

Vyas told 911 he was refunding Leger’s money. “I told them, ‘Ma’am, we’re going to reimburse you because I know you didn’t like the room and you’re rating us.’ So we have every right that you can leave the premises, ”the hotel manager told the dispatcher.

Leger had prepaid the entire three-night stay using Hotels.com and did not receive a refund from Baymont.

Hotels.com responded to Léger’s request for a refund a few weeks later, writing: “Unfortunately we were unable to contact the property and will be required to adhere to the booking terms and conditions which state that refunds are not made. authorized. “

The grandmother believes Hotels.com bears the responsibility as it was the examination requested by the company during her stay that resulted in the eviction.

Once we contacted the booking site for a comment, Hotels.com issued a full refund, two months after the grandmother and granddaughter were kicked out. Vyas gave us an impression of this refund, suggesting it was proof that he returned the money.

Most businesses, including hotels, are allowed to ask customers to leave for virtually any reason. If they refuse, customers can be arrested for trespassing. Vyas told 911 that Leger refused to leave, but Leger said she never said that. She initially thought the call that kicked her out was a joke. When the police asked him and his granddaughter to leave, they did.

Georgia has a special law requiring sufficient notice to hotel guests before evicting them, which cannot be shorter than the time they have already paid for. However, there is an exception to the law allowing hotels to evict a guest for “a reason, such as non-payment of amounts due, non-compliance with occupancy rules, failure to have or maintain reservations or any other action of a client ”.

This “other action by a guest” is the trap. Because it’s so vague, a guest can be kicked out for any reason, including negative review.

Leger has a piece of advice for anyone responding to an email asking for advice: “If you don’t want to walk around in your pajamas with your six-year-old granddaughter, don’t leave a review if you’re still there.” ‘place,’ said the grandmother.

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