Georgia Hotel kicked out pajama guests for 3-star review: report

  • A grandmother told WXIA that a hotel in Georgia had kicked her out after leaving a three-star review.
  • Shortly after reporting problems with the pool and toilets, police told her to leave, she said.
  • Hotels.com, where it left its review, has since removed the establishment from its site.

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A woman and her 6-year-old granddaughter were kicked out of a hotel in Georgia after leaving a three-star review, according to a local media report WXIA.

Susan Leger told the publication that police knocked on her door and asked her to leave hours after arriving for her three-night stay in September at the Baymont Inn & Suites in Helen, Georgia. The hotel is owned by Wyndham Hotels & Resorts.

Leger said Hotels.com, a reservations and reviews site, emailed him asking for comment. She told WXIA that she left a three-star review and pointed out some issues with the hotel: “Dilapidated. The pool is not open. The toilets are not flushing the toilet well.”

The hotel listing on Hotels.com indicated that the pool would be unavailable until approximately January 2022.

Leger said that at 8:40 p.m. the hotel manager called her cell phone, telling her she had to leave and that he had already called the police. Leger told WXIA that she initially thought it was a prank.

In recordings of the 911 call obtained by WXIA, the manager told the dispatcher: “We are preparing to reimburse as they have verified the room is dirty and the place is run down.” He also told the dispatcher that Leger refused to leave, which she denied to WXIA.

Leger said the police then knocked on her door and asked her to leave, which she did.

She told WXIA that the police officer said it was legal for the hotel to kick her out for a bad review.

In a police report obtained by the WXIA, Constable William Barrett listed the reason for Leger’s dismissal as “Leger gave the motel a bad review.”

Danny Vyas, the hotel manager, told WXIA that Leger did not report the issues to the hotel.

“We can fix this, can’t we? If you let us know. But she never let us know,” he said.

But in a second interview two months later, Vyas told WXIA that Leger and his granddaughter were kicked out of the hotel because they filed multiple complaints.

“They called me at least ten, 11 times in an hour maybe,” he said. “The sink is not working. Everything is not going well. ”

The policeman helped Leger and his granddaughter find another room at a nearby hotel, WXIA reported. The post said Leger prepaid the three-night stay through Hotels.com and the Baymont did not refund her.

Leger requested a refund from Hotels.com, but was told the site was unable to contact the property. He added that he had to follow the terms and conditions of the reservation, “which state that refunds are not allowed,” WXIA reported.

But the site gave Leger a full refund after WXIA contacted him for comment, two months after his stay. Hotels.com said on Tuesday it had temporarily removed the hotel from its site while it conducted an investigation.

Hotels.com and Wyndham did not immediately respond to Insider’s request for comment.

On Hotels.com, the Baymont was rated 6.6 out of 10 and was rated as a 2.5-star hotel by the site.

“If you don’t want to walk in your pajamas with your six-year-old granddaughter, don’t leave a review if you’re still at that location,” Leger told WXIA.

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